Home > Quality Guaranteed
1. Quality Guarantee

2. Reprint Policy

3. Refund Policy

4. Turnaround & Delivery Dates

5. Quality Disclaimer(The most common problems with Artworks & Printing)

1.Quality Guarantee


All products printed and distributed by Almost Free Printing are guaranteed to meet the following standards:

(1) All products are printed on quality stocks same as their description;

(2) All products are printed using described printing process;

(3) All products finishing are processed as described;

(4) All CMYK colours printed on products are within reasonable variation;

(5) All Pantone Spot Colours on products are printed accurately;

(6) All barcodes, magnetic strips, signature panels, IC chips etc are functional & compatible with Australian &International standards;

(7) All products printed are exactly same as their digital proof in details, except for CMYK colours as described in (2) of this paragraph;

(8) All products are packed sufficiently for transportation;

The above quality standards are not applicable where the product is customised to
our client’s special quality requirements.

2. Reprint Policy


Print Ahead Pty Ltd agrees to provide a free reprint in the following circumstances:

(1) The quality of product printed does not meet the current standards set in paragraph 1 of this document;

(2) The product is damaged during transportation due to insufficient packaging;

(3) The product is dispatched but not delivered to the client’s address due to our / our courier’s negligence and the product is not able to be retrieved in anyway;


To qualify for a reprint as described in the above policies (1) & (2), you must send us a sample of the product with a fault described in paragraph 1 of this document;

To qualify for a reprint as described in the above policy (3), we need to be able to confirm with our courier that the delivery package is missing and is unable to be retrieved in anyway.

3. Refund Policy


Print Ahead Pty Ltd agrees to provide a 100% refund in the following circumstances:

(1) The product does not meet the quality standards in paragraph 1 of this document due to technical reasons and reprint would not solve the technical problem on the product;

To qualify for a refund, you need to return the product to us. No refund is possible where over 3% of the delivered product is consumed or distributed. (Including reasonable loss during transportation)

4. Turnaround & Delivery Dates


Print Ahead Pty Ltd aims to dispatch all products within the general turnaround guidelines but does not guarantee delivery date in any circumstances due to the involvement of third-party couriers.

5. Quality Disclaimer:


The most common problems with Artworks & Printing
(What is not covered in the product quality guarantee?)



1. Symmetrical Borders, especially thin boarders are easy to cause uneven visual result. This is due to an industrial standard 1-2 mm deviation in the automatic trimming process
2. Contents too close to the border do not look good with some designs. We recommend that all texts and graphics are set to be 3 - 5mm away from borders to avoid this problem.
3. The result of background colours less than 8% (CMYK colour) are difficult to predict in printing and sometime may seem uneven. It is wise to avoid using background of such colours.
4. Colour variations are common and unavoidable in CMYK printing process. It is wise to set the two side of a business card with full background in different colours to avoid any perception in colour difference.
5. We strongly recommend lamination / varnish on products with one side dark background to borders and the other side white or light colour background. Colours on uncoated cards are easy to be damaged and make the other side look dirty.
6. Some colours are most vulnerable in CMYK colour variation. ( Dark Blue, Coffee, Purple, Orange & Other CMYK mixed heavy colours) The only way to present these colours accurately is to use PMS Spot colour printing process.
7. Lamination would certainly cause colour variation. Generally speaking, matt lamination is likely to make colour look darker and gloss lamination is likely to make colour look lighter. However the final result is unpredictable. This variation is unavoidable even with Spot Colours.
8. It is strongly recommended to use single black (100% K) on letters over white background. Four colour black (100% C 100% M 100% Y 100% K) would almost certainly cause problems.
9. Folded cards on Artboard stock that is not laminated are easy to have a breakage along the folding line. This is due to the very nature of the material and is not considered faulty. Please select lamination option if this is not a desired result.